'unable to kill' a frozen program via Task Manager means that the program halted somewhere within the hardware drivers.
There are two suspects:
- graphics hardware
- or hdd/ssd subsystem.
If your hdd/ssd is OK, there is a very small chance that the problem is related to the storage subsystem, so the most probable place where it's freezing is the graphics hardware/drivers.
If your graphics hardware is not on-CPU but an external graphics card (NVidia/AMD), please make sure that you are using the latest drivers.
If the driver update does not help, try switching the FRV graphics engine to OpenGL. To do so, go to Preferences - GPU Processing - Graphics engine and restart FRV, or use the method described in http://www.fastrawviewer.com/usermanual13/troubleshooting in Manually Changing Graphics Modes section
If the graphics driver update/mode change does not help, we need a detailed 'program dump' for analysis. To create it:
- wait until the next time FRV freezes
- Open Task Manager
- Find FastRawViewer.exe in the process list
- Right click on it
- select 'Create Dump file' from menu.
FastRawViewer.DMP will be created in your TEMP folder. Share it with us (support@fastrawviewer.com) using a Dropbox / Google drive or any free file transfer service (WeTransfer, for example).
Dear Sir:
Dear Sir:
'unable to kill' a frozen program via Task Manager means that the program halted somewhere within the hardware drivers.
There are two suspects:
- graphics hardware
- or hdd/ssd subsystem.
If your hdd/ssd is OK, there is a very small chance that the problem is related to the storage subsystem, so the most probable place where it's freezing is the graphics hardware/drivers.
Is it correct, and are you using an on-CPU (i7-2600) GPU? If so, please make sure that you have the latest graphics drivers installed (here is the link to latest drivers: https://downloadcenter.intel.com/download/24971/Intel-HD-Graphics-Driver... )
If your graphics hardware is not on-CPU but an external graphics card (NVidia/AMD), please make sure that you are using the latest drivers.
If the driver update does not help, try switching the FRV graphics engine to OpenGL. To do so, go to Preferences - GPU Processing - Graphics engine and restart FRV, or use the method described in http://www.fastrawviewer.com/usermanual13/troubleshooting in Manually Changing Graphics Modes section
If the graphics driver update/mode change does not help, we need a detailed 'program dump' for analysis. To create it:
- wait until the next time FRV freezes
- Open Task Manager
- Find FastRawViewer.exe in the process list
- Right click on it
- select 'Create Dump file' from menu.
FastRawViewer.DMP will be created in your TEMP folder. Share it with us (support@fastrawviewer.com) using a Dropbox / Google drive or any free file transfer service (WeTransfer, for example).
--
Alex Tutubalin/FastRawViewer team