Add new comment

Dear Sir:

1) The problem may relate to real 'cannot write' error, because of windows/network access rights. If you and your assistant use different windows logins on the same computer, or you and your assistant are accessing network storage (NAS, etc) from different computers, it is possible that files created by one user could not be modified by another due to access rights setup.

It should not be case for flash cards, because flash cards filesystem (exFAT, FAT32) do not use access rights attibutes, but if you're working with files copied to local drive, or to network drive, this may be cause of the problem.

If the problem is related to access rights:

 - if you're working on the same computer, try to use same login name to see if error gone or not

 - for network setup (two or more computers, network storage, etc) it is not easy to give an advice, because of many possible variants (network login/security options, windows network setup type, etc).

 

2) If you're working on same computer with same 'login name', there is another possible source of the problem: very small fraction of our users (1 or 2 reports, literally) have reported similar issue while working on single computer/single user. We're unable to determine problem source, but created 'alternate XMP write' method for FRV, that solves this problem for that users. It is 'very rarely used' preferences option, so it made via 'FRV auxillary config scripts'.



To turn this setting on (on Windows computer)

 - Make sure you use FRV at least 1.3.8 or newer.

 - Go to FRV - Menu - Help - Auxillary settings scripts

 - Windows explorer window will open with lot of scripts

 - Navigate to AlternateXMPWrite one and double click it

 - Windows Registry editor will run, you'll need to confirm your actions twice (one on Registry Editor start, one on Registry change)

 - Close FRV and start it again.



3) If Alternate XMP write will not help, please create FRV 'debug log' output:

  - navigate fo FRV - Preferences - Other and change 'Debug log messages' to 'All'

  - reproduce the 'Cannot write to XMP' error by changing rating/labels/etc

  - go to FRV - Menu - Help - Debug log, save it to file and send this file to support@fastrawviewer.com