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Dear Beckie,

If FastRawViewer writes XMP files, and they contain the ratings and lables (you can check by opening the XMP files with any text editor, or send us a sample XMP by e-mail) and you are positive that you are pointing Lightroom to the right folder, please check that your Lightroom catalogue is not corrupted. When you are closing Lightroom, it suggests to backup the catalogue. Please select "Backup" and check the box saying "Test integrity before backing up". Please contact us via email, with the results. We will also provide you with an extension of the trial to get to the root of the issue.