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Dear Sir:

Could you please e-mail us a link to a sample raw file and your Preferences.

Windows: to back up the preferences, please use the BackupSettings.cmd script, which is installed in the same C:\Program Files\LibRaw\FastRawViewer\scripts\ folder. 

As a result of running this script, an FRV-backup folder will be created in your Documents folder. This FRV-backup folder will contain three files containing a copy of your program’s settings:

  • Preferences.reg – for the settings which are controlled through the Preferences 
  • Shortcuts.reg – the settings for the keyboard shortcuts 
  • LastUsedSettings.reg – this contains the automatically saved settings such as a list of Recent Files/Recent Folders, window position, etc. 

Please e-mail us the Preferences.reg file

Mac OS X: the settings are stored in ~Library/Preferences/com.libraw-llc.FastRawViewer.plist - please e-mail us this file.