Monitors go black after install 1.5.0 and Driver update
Hi I updates my Window 10 desktop to the FRV 1.5.0 version. At the same time I updated the AMD HD 7600 graphic card driver as per isntruction. I then was using FRV and when I zoom using Crtl+1, both scrfeenwent black and the no signal message came up on both screens. A hard rebpoot is required to bring video back,. I have reverted back to previous prior latest version of FVR. While doing this Windows installed it's latest verion.
Now the older verion os FVR also crashes the video. Has anyone else seen an issue like this?
OS Name Microsoft Windows 10 Pro
Version 10.0.17763 Build 17763
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name DESKTOP-STDG7T3
System Manufacturer Acer
System Model Aspire M7720
System Type x64-based PC
System SKU
Processor Intel(R) Core(TM) i7 CPU 920 @ 2.67GHz, 2668 Mhz, 4 Core(s), 8 Logical Processor(s)
BIOS Version/Date AMI R01-A3, 2009-05-08
SMBIOS Version 2.5
Embedded Controller Version 255.255
BIOS Mode Legacy
BaseBoard Manufacturer Acer
BaseBoard Product FX58M
BaseBoard Version
Platform Role Desktop
Secure Boot State Unsupported
PCR7 Configuration Binding Not Possible
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "10.0.17763.404"
User Name DESKTOP-STDG7T3\Doug
Time Zone Pacific Daylight Time
Installed Physical Memory (RAM) 12.0 GB
Total Physical Memory 12.0 GB
Available Physical Memory 7.00 GB
Total Virtual Memory 15.7 GB
Available Virtual Memory 8.15 GB
Page File Space 3.75 GB
Page File C:\pagefile.sys
Kernel DMA Protection Off
Virtualization-based security Not enabled
Device Encryption Support Reasons for failed automatic device encryption: TPM is not usable, PCR7 binding is not supported, Hardware Security Test Interface failed and device is not InstantGo, Un-allowed DMA capable bus/device(s) detected, TPM is not usable
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualization Enabled in Firmware Yes
Hyper-V - Data Execution Protection Yes
Name AMD Radeon HD 5700 Series
PNP Device ID PCI\VEN_1002&DEV_68BE&SUBSYS_22871787&REV_00\4&1635B5A2&0&0018
Adapter Type AMD Radeon Graphics Processor (0x68BE), Advanced Micro Devices, Inc. compatible
Adapter Description AMD Radeon HD 5700 Series
Adapter RAM 1.00 GB (1,073,741,824 bytes)
Installed Drivers aticfx64.dll,aticfx64.dll,aticfx64.dll,amdxc64.dll
Driver Version 15.200.1062.1004
INF File oem28.inf (ati2mtag_Evergreen section)
Color Planes Not Available
Color Table Entries 4294967296
Resolution 1920 x 1080 x 60 hertz
Bits/Pixel 32
Memory Address 0xD0000000-0xDFFFFFFF
Memory Address 0xFBDC0000-0xFBDDFFFF
I/O Port 0x0000D000-0x0000DFFF
IRQ Channel IRQ 4294967285
I/O Port 0x000003B0-0x000003BB
I/O Port 0x000003C0-0x000003DF
Memory Address 0xA0000-0xBFFFF
Driver c:\windows\system32\drivers\atikmpag.sys (8.14.1.6463, 658.02 KB (673,816 bytes), 2015-12-16 9:07 PM)
lexa
Wed, 04/10/2019 - 02:49
Permalink
Dear Sir:
Dear Sir:
There are no much changes in FastRawViewer graphics code in version 1.5.0 (single small bug was fixed was prevents faster startup). Also, old version of FRV crashes too, so the issue is most likely, in AMD driver.
Please switch FRV to DirectX9 graphics mode using external settings script (details are here: https://www.fastrawviewer.com/usermanual15/troubleshooting , scroll to manually changing modes section).
If that does not helps, please create crash report file: https://www.fastrawviewer.com/usermanual14/sending-crash-data
and send it to us.
--
Alex Tutubalin/FastRawViewer team
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