Monitors go black after install 1.5.0 and Driver update


Hi I updates my Window 10 desktop to the FRV 1.5.0 version.  At the same time I updated the AMD HD 7600 graphic card driver as per isntruction.   I then was using FRV and when I zoom  using Crtl+1, both scrfeenwent black and the no signal message came up on both screens.  A hard rebpoot is required to bring video back,.  I have reverted back to previous prior latest version of FVR.  While doing this Windows installed it's latest verion. 
Now the older verion os FVR also crashes the video.  Has anyone else seen an issue like this?
OS Name    Microsoft Windows 10 Pro
Version    10.0.17763 Build 17763
Other OS Description     Not Available
OS Manufacturer    Microsoft Corporation
System Name    DESKTOP-STDG7T3
System Manufacturer    Acer
System Model    Aspire M7720
System Type    x64-based PC
System SKU    
Processor    Intel(R) Core(TM) i7 CPU         920  @ 2.67GHz, 2668 Mhz, 4 Core(s), 8 Logical Processor(s)
BIOS Version/Date    AMI R01-A3, 2009-05-08
SMBIOS Version    2.5
Embedded Controller Version    255.255
BIOS Mode    Legacy
BaseBoard Manufacturer    Acer
BaseBoard Product    FX58M
BaseBoard Version    
Platform Role    Desktop
Secure Boot State    Unsupported
PCR7 Configuration    Binding Not Possible
Windows Directory    C:\WINDOWS
System Directory    C:\WINDOWS\system32
Boot Device    \Device\HarddiskVolume1
Locale    United States
Hardware Abstraction Layer    Version = "10.0.17763.404"
User Name    DESKTOP-STDG7T3\Doug
Time Zone    Pacific Daylight Time
Installed Physical Memory (RAM)    12.0 GB
Total Physical Memory    12.0 GB
Available Physical Memory    7.00 GB
Total Virtual Memory    15.7 GB
Available Virtual Memory    8.15 GB
Page File Space    3.75 GB
Page File    C:\pagefile.sys
Kernel DMA Protection    Off
Virtualization-based security    Not enabled
Device Encryption Support    Reasons for failed automatic device encryption: TPM is not usable, PCR7 binding is not supported, Hardware Security Test Interface failed and device is not InstantGo, Un-allowed DMA capable bus/device(s) detected, TPM is not usable
Hyper-V - VM Monitor Mode Extensions    Yes
Hyper-V - Second Level Address Translation Extensions    Yes
Hyper-V - Virtualization Enabled in Firmware    Yes
Hyper-V - Data Execution Protection    Yes
Name    AMD Radeon HD 5700 Series
PNP Device ID    PCI\VEN_1002&DEV_68BE&SUBSYS_22871787&REV_00\4&1635B5A2&0&0018
Adapter Type    AMD Radeon Graphics Processor (0x68BE), Advanced Micro Devices, Inc. compatible
Adapter Description    AMD Radeon HD 5700 Series
Adapter RAM    1.00 GB (1,073,741,824 bytes)
Installed Drivers    aticfx64.dll,aticfx64.dll,aticfx64.dll,amdxc64.dll
Driver Version    15.200.1062.1004
INF File    oem28.inf (ati2mtag_Evergreen section)
Color Planes    Not Available
Color Table Entries    4294967296
Resolution    1920 x 1080 x 60 hertz
Bits/Pixel    32
Memory Address    0xD0000000-0xDFFFFFFF
Memory Address    0xFBDC0000-0xFBDDFFFF
I/O Port    0x0000D000-0x0000DFFF
IRQ Channel    IRQ 4294967285
I/O Port    0x000003B0-0x000003BB
I/O Port    0x000003C0-0x000003DF
Memory Address    0xA0000-0xBFFFF
Driver    c:\windows\system32\drivers\atikmpag.sys (, 658.02 KB (673,816 bytes), 2015-12-16 9:07 PM)

Dear Sir:

There are no much changes in FastRawViewer graphics code in version 1.5.0 (single small bug was fixed was prevents faster startup). Also, old version of FRV crashes too, so the issue is most likely, in AMD driver.

Please switch FRV to DirectX9 graphics mode using external settings script (details are here: , scroll to manually changing modes section).

If that does not helps, please create crash report file:

and send it to us.


Alex Tutubalin/FastRawViewer team

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